We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@silkn.cn. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@silkn.cn.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@silkn.cn.
Returns & Warranty Policy
Effective Date: May 2026 | 30-Day Returns • 12-Month Limited Warranty
30-Day Return & Refund Policy ▼
We want you to be completely satisfied with your purchase. You have 30 days from the date of delivery to request a return for eligible items.
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Eligibility: Items must be new, unused, and in their original packaging with all accessories, free gifts, and manufacturing seals intact.
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Non-returnable Items: Refurbished devices, consumables (brush heads, gels, patches, masks, cartridges, skincare) are non-returnable once shipped.
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Authorized Purchases: Only purchases made from www.silkn.hk or authorized Silk'n sellers are eligible.
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Promotions: Keeping any free gifts will result in the deduction of their retail value from the refund.
Return Procedure (RMA) ▼
All returns require a Return Authorization Number (RMA). Returns sent without prior authorization will be refused and returned to the sender.
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Request RMA: Contact support@silkn.hk within 30 days of delivery.
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Packaging: Carefully package all components in the original box to avoid shipping damage.
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Shipping: Ship the item within 14 days of receiving your RMA using a trackable service. Return shipping costs are the customer's responsibility unless otherwise specified.
Refused Orders & Cancellations ▼
Cancellations: Orders are processed in real-time to ensure fast delivery; therefore, cancellations are generally not possible after an order is confirmed. Please contact us immediately for assistance.
Refused Orders: If you refuse delivery of your package upon arrival, your refund will be the purchase price minus any shipping costs incurred by Silk'n HK and a 20% handling charge.
In-Transit Orders & Interceptions ▼
In-Transit Cancellations: Orders that have already been shipped and are currently in transit cannot be directly canceled. If you request a return or package interception while the shipment is in transit, any actual shipping costs incurred, return freight charges, and a 20% handling fee will be deducted from your final refund once the package is successfully returned to our warehouse.
Refund Processing ▼
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to the original payment method within 14 business days. Your bank/payment provider may take an additional 7–10 business days to post the funds.
Note: Shipping, handling, and depreciation fees may be deducted from the refund. Partial refunds may be issued for items returned in damaged or used condition.
Adverse Reactions ▼
If you experience unexpected adverse reactions, please provide medical or authoritative documentation (e.g., doctor’s note). Upon review, Silk'n HK may issue a partial refund, deducting shipping, handling, and depreciation fees. Claims without documentation cannot be granted.
12-Month Limited Warranty ▼
Our warranty covers materials and workmanship defects for 12 months from the date of delivery for the original purchaser.
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What is covered: Technical defects that occur during normal use.
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What is excluded: Misuse, abuse, unauthorized repair, water damage, normal wear and tear, or negligence.
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Process: Submit claims to support@silkn.hk with proof of purchase and a description of the issue.
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Limitation of Liability: Silk'n HK's liability shall not exceed the original purchase price of the device. We are not liable for any indirect, incidental, or consequential damages.
Need help? Contact us at support@silkn.hk
